Vicidial Solutions

Vicidial is the world’s most popular open source call centre platform with over 14 000 installations in over 100 countries. It is also the most affordable and complete solution for a great majority of call centre requirements.

Our founders have been building large Vicidial solutions since the start of the African Asterisk revolution, almost 20 years ago. Bizvoip is the most experienced Vicidial provider in Africa. Our largest managed Vicidial solution, for CCI South Africa, comprised a single cluster of 50 servers supporting over 4000 agents.

We are able to modify and develop new features for Vicidial, and integrate Vicidial with third party applications to further enhance business efficiency. Our solutions can be deployed anywhere in the world, hosted onsite or in the cloud

Bizvoip also offers consultation and service level agreements for clients who maintain their own Vicidial instance. Speak to us regarding your personal requirements for advice you can rely on.

Vicidial Standard Features

  • Auto dial and click to dial campaigns.
  • Data management.
  • Agent management.
  • Advanced reporting.
  • Real time wallboards.
  • Call barging and listening.
  • Call dispositioning & recycling.
  • Random outbound number generator.
  • Voice surveys.
  • Call recording.
  • Voicemail detection.
  • Third party integrations.
  • Live transfer & conference.
  • Call scheduling & callbacks.
  • AgentUI and remote agents (WebRTC).
Standard Service
From R345/user

Vicidial Premuim Service

  • Includes all Vicidial Standard Features.
  • A fixed monthly fee per agent.
  • A super low calling rate of 13 cents per minute to Vodacom and MTN mobile destinations.
  • Equally low calling rates for all other destinations including local and international..
  • As good as uncapped calling, just more transparent and exact calculations.
  • Premium customer support during office hours.
Premium Service
From R599/user

View 13c Rate Plan

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Bizvoip's primary focus is the development and hosting of telecommunication software, with support, hosting and software development being it's largest divisions.

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