Vicidial Solutions
Vicidial is the world’s most popular open source call centre platform with over 14 000 installations in over 100 countries. It is also the most affordable and complete solution for a great majority of call centre requirements.
Our founders have been building large Vicidial solutions since the start of the African Asterisk revolution, almost 20 years ago. Bizvoip is the most experienced Vicidial provider in Africa. Our largest managed Vicidial solution, for CCI South Africa, comprised a single cluster of 50 servers supporting over 4000 agents.
We are able to modify and develop new features for Vicidial, and integrate Vicidial with third party applications to further enhance business efficiency. Our solutions can be deployed anywhere in the world, hosted onsite or in the cloud
Bizvoip also offers consultation and service level agreements for clients who maintain their own Vicidial instance. Speak to us regarding your personal requirements for advice you can rely on.
Vicidial Standard Features
- Auto dial and click to dial campaigns.
- Data management.
- Agent management.
- Advanced reporting.
- Real time wallboards.
- Call barging and listening.
- Call dispositioning & recycling.
- Random outbound number generator.
- Voice surveys.
- Call recording.
- Voicemail detection.
- Third party integrations.
- Live transfer & conference.
- Call scheduling & callbacks.
- AgentUI and remote agents (WebRTC).
From R345/user
From R599/user
View 13c Rate Plan
Bizvoip's primary focus is the development and hosting of telecommunication software, with support, hosting and software development being it's largest divisions.
Sales: sales@bizvoip.co.za
Support: support@bizvoip.co.za
Accounts: accounts@bizvoip.co.za
Call: +27 876543210
Sales: M-F 8am-5pm
Support: M-F 8am-5pm
Accounts: M-F 8am-4pm