Call Centre / Archimedes
Archimedes is the benchmark in telephony and business automation intelligence. Archi ingests, tracks, analyse and automate at scale.
We have developed Archimedes to automate the management of AVM systems and to increase the intelligence and efficiency of such systems on a massive scale. Archimedes is capable of automating specialist human tasks. It can also be used as enabler for integrating AVM technology with other applications, or to develop new bespoke features for automated telephony and related technologies.
Archi monitors all data uploaded to it and all data generated by the entire software ecosystem. Monitored data includes: customer data and customer data sources, execution metadata, hangup codes, call costs, campaign costs (CPL), answer rates (ASR), call lengths (ALOC), customer responses, customer subscriptions, “do not call” lists and other important metrics. It analyses all data in real time and automates important business decisions and business processes better than humans can do.
Data is important, but has become so massive in volume that humans require software tools just to understand the data. Archi understands what is unintelligable to humans and acts on information fast. Real time analytics is the foundation and future of automation.