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Our mission is to automate the human effort it takes to run a call centre — real-time data omniscience, algorithmic and machine-learning intelligence, and automation across every dynamic of the call centre.

From your first campaign to thousands of agents.

What it costs.

The most experienced Vicidial provider in Africa.

We have built and managed large Vicidial deployments since the start of the African Asterisk revolution — including a single 50-server cluster running over 4 000 agents. We modify it, extend it, integrate it, and back it with consultation and SLAs for teams running their own instance.

Twenty years of Vicidial experience, at super scale.

Vicidial is the world’s most popular open-source call centre platform — more than 14 000 installations across over 100 countries, and the most complete answer for the great majority of call centre requirements. Our founders have been building large Vicidial solutions since the start of the African Asterisk revolution, almost twenty years ago. Our largest managed deployment, for CCI South Africa, ran as a single 50-server cluster supporting over 4 000 agents.

Vicidial, bent to fit your business.

Open source only pays off if somebody can actually work on it. We modify Vicidial, develop new features inside it, and integrate it with whatever else your business runs — CRM, ERP, billing, workforce management or something written in-house. Changes are carried forward across upgrades, so a customised platform does not become a platform you can never patch.

More about Vicidial.

The leaders in automatic voice messaging software in Africa.

Arch1medes is our own engine, written for this job and nothing else: millions of calls a day, hundreds of calls a second, and every answer handed straight into a workflow. It has carried the continent’s highest-volume campaigns for years — broadcasts, surveys, reminders and alerts — with voicemail detection and pacing tuned per operator.

Contact millions of subscribers a day.

High-capacity broadcasting, surveys, reminders and alerts, with algorithmic intelligence that lifts answer rates while saving network resources.

When ordinary VoIP cannot keep up.

Call setup taxes a network far more than connected conversation — most South African operators manage only one or two thousand calls per second. We partnered with multiple upstream providers to carve out dedicated capacity for large-scale automated traffic.

Thousands of channels on a single SIP trunk.

For operators and contact centres whose traffic outgrows ordinary trunking. One trunk carries the whole estate — current implementations run 10 000 concurrent channels at 1000 calls per second — with a redundant trunk and mobile DIDs available where the traffic warrants them.

Ready to put agents on the phones?