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Our mission is simple: automate everything it takes to run a call centre. See everything in real time. Let AI do the thinking. Automate the rest.
From your first campaign to thousands of agents.
CALL CENTRE FEATURESWhat it costs.
PRICINGThe most experienced Vicidial provider in Africa.
We have built and managed large Vicidial deployments since the start of the African Asterisk revolution, including a single 50-server cluster running over 4 000 agents. We modify it, extend it, integrate it, and back it with consultation and SLAs for teams running their own instance.
Twenty years of Vicidial experience, at super scale.
Vicidial is the world’s most popular open-source call centre platform, more than 14 000 installations across over 100 countries, and the most complete answer for the great majority of call centre requirements. Our founders have been building large Vicidial solutions since the start of the African Asterisk revolution, almost twenty years ago. Our largest managed deployment, for CCI South Africa, ran as a single 50-server cluster supporting over 4 000 agents.
Vicidial, bent to fit your business.
Open source only pays off if somebody can actually work on it. We modify Vicidial, develop new features inside it, and integrate it with whatever else your business runs, CRM, ERP, billing, workforce management or something written in-house. Changes are carried forward across upgrades, so a customised platform does not become a platform you can never patch.
More about Vicidial.
QUESTIONS WE GETWhat is Vicidial?
The world's most popular open-source call centre platform, auto-dial and click-to-dial campaigns, recording, wallboards, reporting and agent management in one suite. For most call centre requirements it is also the most affordable complete solution.
Is it hosted in the cloud or on-site?
Either. We deploy Vicidial anywhere in the world, in our own high-throughput voice data centre, in your cloud, or on-site, as a fully managed or unmanaged service.
Can it be customised and integrated with our systems?
Yes, that is our speciality. We modify Vicidial, develop new features for it, and integrate it with CRMs and other third-party applications to further enhance business efficiency.
How far does it scale?
Further than most floors will ever need. Our largest managed deployment ran a single 50-server cluster supporting over 4 000 concurrent agents.
What does it cost?
Standard service from R345 per user per month. Premium from R555 per user adds our super-low 9c per minute rate to Vodacom and MTN, with equally low rates to all other destinations, billed per second.
We already run our own Vicidial, can you still help?
Yes. We offer consultation and service-level agreements for teams that maintain their own instance, advice and backup you can rely on, without handing over the keys.
The leaders in automatic voice messaging software in Africa.
Arch1medes is our own engine, written for this job and nothing else: millions of calls a day, hundreds of calls a second, and every answer handed straight into a workflow. It has carried the continent’s highest-volume campaigns for years, broadcasts, surveys, reminders and alerts, with voicemail detection and pacing tuned per operator.
Contact millions of subscribers a day.
High-capacity broadcasting, surveys, reminders and alerts, with algorithmic intelligence that lifts answer rates while saving network resources.
When ordinary VoIP cannot keep up.
Call setup taxes a network far more than connected conversation, most South African operators manage only one or two thousand calls per second. We partnered with multiple upstream providers to carve out dedicated capacity for large-scale automated traffic.
Thousands of channels on a single SIP trunk.
For operators and contact centres whose traffic outgrows ordinary trunking. One trunk carries the whole estate, current implementations run 10 000 concurrent channels at 1000 calls per second, with a redundant trunk and mobile DIDs available where the traffic warrants them.
Ready to put agents on the phones?
NEXT STEPTell us the seat count, the campaigns and the dialling you have in mind, we will size the platform and the trunking around it.
Not sure which of these you need? Meet with us and we will work through the requirement together, we would rather scope it properly than sell you the wrong thing.
We build and host large-scale telecommunication applications, software development, hosting and support are our biggest divisions. We own the whole stack: data centre, ISP, hypervisor and the software that runs on it.
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Tell us what you need and we will put the right engineer on it.