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ARCH1MEDES · TELEPHONY ENGINE

Arch1medes AVM Call Centre Suite AI Agents

Africa’s most advanced dialler platform

A GoLang telephony engine orchestrating fleets of Freeswitch instances and millions of calls a day, workflows fired on live outcomes, native conversational AI support, and a complete call centre suite exposed by API.

All enterprise telephony driven by one engine.

ARCH1MEDES

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What the engine runs.

CAPABILITIES

Indicative, excluding VAT

AVM · dialler · WebRTC · media streaming

One engine, dialling at scale.

AVM is what Arch1medes was built for in the first place: contacting millions of subscribers a day with voice broadcasts, surveys, reminders and alerts, and it is far from all the engine does. The same core is a predictive dialler for call centres, exposing a full suite of call centre telephony over API, serving WebRTC extensions to agents through that same suite, and streaming media both ways for teams building AI voice agents.

1,5s voicemail detection Voice AI dynamic CLIs multi-tenant + 2FA API-first

ROLE 01 · AUTOMATIC VOICE MESSAGING

Reach a nation in a day.

Broadcasts, surveys, reminders and alerts placed by the million, with the engine pacing itself against each operator and detecting voicemail before it wastes a channel. Answers are handed straight into the workflow that needs them, an IVR question set, a callback queue or a live agent.

✓Millions of outbound calls a day from one engine ✓Voicemail detection tunable per operator and campaign ✓Dynamic CLI selection, including mobile presentation ✓Per-recipient data merged into TTS and IVR prompts ✓Retry and pacing rules that protect answer rates ✓Every leg written back as a live event stream ✓Originate calls via API ✓Integrate with any third-party application ✓Reach millions of numbers in a day ✓Manage campaigns in realtime based on CPL tracking ✓Monitor all stats in realtime and steer campaigns accordingly ✓Advanced DNC management and external injection capabilities

        arch1medes · realtime dashboard
      

Total Stats

Telco Stats

Answer 40%, picked up by a person No Answer 52%, rang out, no pickup Busy 6%, line engaged Failed 2%, network or number error

Campaigns

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Isometric telephony hub routing AI, broadcast, agent and mobile call channels

ROLE 02 · CALL CENTRE SUITE VIA API

Full call centre telephony suite exposed as an API

For software teams that need call centre telephony at scale inside their own product. Auto-dialling, campaigns, queues, agent states, number management and real-time events are all driven through a documented, secure REST API built by Bizvoip, your product stays the interface, the suite does the telephony.

✓Auto-dialling at configurable ratios, e.g. 4 calls per agent (1:4) ✓Campaign management, agents, agent groups and dial type ✓Agent management with real-time agent states, available, paused, on call, offline ✓Queues that hold answered calls for the next available agent ✓Number management, automatic DID rotation and tracking per campaign ✓Inbound routing to campaign queues, plus direct numbers per agent ✓Advanced voicemail detection that keeps agents off machines ✓Real-time campaign statistics over API, volumes, answer rates, cost ✓Real-time events, agent states, answers, hangups, recording URLs ✓Click to dial, bridge the agent to the customer from your CRM ✓Sub-tenants for ringfenced resources and per-client billing ✓AI agents and AI call transcription

ROLE 03 · NATIVE VOICE AI

Let the AI take the mundane calls.

Bidirectional media streaming is native to the engine, so an AI agent can sit on a call exactly where a human would. Point the repetitive work at the model, confirmations, qualification, balance queries, first-line triage, and keep your people on the calls where judgement and revenue actually live. The handover carries full context, in either direction.

✓Bidirectional audio streams per call leg, natively ✓AI agents and humans share one queue and one report ✓Warm handover to a person with the transcript attached ✓Sub-second first response on live calls ✓Barge-in, DTMF and silence handling done in the engine ✓Scale AI coverage campaign by campaign, not all at once

Voice AI agents

Isometric AI chip with colorful call, message and voice channels flowing in and out

More about Arch1medes.

QUESTIONS WE GET

Is it a dialler or a platform?

Both. The dialler is the visible part; underneath is a telephony engine with the whole call centre suite exposed by API.

How far does it scale?

There is no theoretical ceiling in the software. Throughput is a function of the hardware you give it.

Can we run it under our own brand?

Yes. Multi-tenancy is native, with 2FA security, so you can resell capacity to your own clients.

Can it work with our existing systems?

Every function is available by API, and workflows can call your systems the moment a call outcome lands.

Point it at your campaigns.

NEXT STEP

Tell us the volumes and the outcomes you need. We will size the engine and run a pilot campaign against real data.

Not sure which of these you need? Meet with us and we will work through the requirement together, we would rather scope it properly than sell you the wrong thing.

Talk to an engineer

We build and host large-scale telecommunication applications, software development, hosting and support are our biggest divisions. We own the whole stack: data centre, ISP, hypervisor and the software that runs on it.

Services Office Telephony Call Centre Telephony Programmable Telephony Voice AI Agents Data Centre & Hosting Software Development Wholesale & Resellers Consulting

Contact sales@bizvoip.co.za support@bizvoip.co.za accounts@bizvoip.co.za +27 87 654 3210 Cape Town, South Africa

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