Powerful Hosted Call Centre Solutions.

Open source call centre solutiuons hosted in our Teraco data centre or onsite. Includes inbound & outbound, voicemail detection, auto-dialers, lead management, data recycling, advanced reporting, admin wallboard & custom feature development.

Onsite

Screenshots

Features

Resellers

Call Centre Platform

Its no secret, we use the world’s most powerful open source call centre solution, Vicidial. We are also one of the most experienced Vicidial providers in South Africa and have contributed to Vicidial feature development in the past. 

Vicidial is a vast platform with some amazing features including auto or power dialling and voicemail detection. With these two features combined, Vicidial wastes no time in contacting all your leads in the most efficient manner, and only connects answered calls with available agents.

Vicidial is also great and keeping tight control over what agents can and cannot do. It also features rich reports of which some will identify your poor performing agents, and others will identify issues with your data and call centre performance. 

Powerful Auto-Dialer

Admin Wallboard

Voicemail Detection

Tight Agent Control

Lead Manage & Recycle

Work From Anywhere

Full Reporting Suite

Low Cost VoIP Calls

Powerful Auto-Dialer

Admin Wallboard

Voicemail Detection

Tight Agent Control

Lead Manage & Recycle

Work From Anywhere

Full Reporting Suite

Low Cost VoIP Calls

R199

Per Agent Per Month
Excludes calling credit & connectivity

Hosted

Vicidial

Get In Touch

Tell us about what you need and for how many users etc. Try to provide as much information as possible. We will be in touch as soon as humanly possible. If its urgent call us on the coolest number in SA: 0876543210, boom!

Hosted

We recommend hosted Vicidial solutions for 3 primary reasons: Cost, Stability and Security. Hosted solutions can be deployed within hours and have minimal onsite requirements, apart from a PC & headset for each agent and Internet connectivity. Hosted solutions are super stable, because it runs on our monster virtual cluster hosted in Teraco. Our data centre is more secure than a bank and clients are thus naturally protected against humans and nature.

Onsite

Onsite Vicidial solutions are only recommended for very large setups which work equally well when hosted in our data centre. Other possible reasons for onsite installations are security and data sensitivity. Data sensitivity and IP protection could be a requirement from the client which motivates an onsite installation. Clients should note that Vicidial has a high resources requirement. Typical onsite servers cost between R1500 – R3000 per agent once off (dependent on auto-dial levels required).

Call Centre Platform Feature List

  • Ability for an agent to call clients in succession from a database through a web-client
  • Ability to display a script for the agent to read with fields like name, address, etc. filled-in
  • Ability to set a campaign to auto-dial and send live calls to available agents
  • Ability to dial predictively in a campaign with an adaptive dialing algorithm
  • Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
  • Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server
  • Ability to open a custom web page with user data from the call, per campaign
  • Ability to autodial campaigns to start with a simple IVR then direct to agent
  • Ability to broadcast dial to customers with a pre-recorded message
  • Ability to park the customer with custom music per campaign
  • Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available
  • Ability to set outbound CallerID per campaign or per list
  • Ability to take inbound calls gathering CallerID
  • Ability to function as an ACD for inbound and fronter/closer verification calls
  • Ability to have an agent take both inbound and outbound calls in one session(blended)
  • Ability to start and stop recording an agent’s calls at any time
  • Ability to automatically record all calls
  • Ability to manually or automatically call upto two other customer numbers for the same lead
  • Automatically dial unlimited alternate numbers per customer until you get an answer
  • Ability to schedule a callback with a customer as either any-agent or agent-specific
  • Ability in Manual dial mode to preview leads before dialing
  • Ability for agents to be logged in remotely anywhere with just a phone and a web browser
  • Faster hangup and dispositioning of calls with one key press (HotKeys)
  • Definable Agent Wrapup-time per campaign
  • Ability to add custom call dispositions per campaign
  • Ability to use custom database queries in campaign dialing
  • Recycling of specified status calls at a specified interval without resetting a list
  • Dialing with custom TimeZone restrictions including per state and per day-of-the-week
  • Dialing with Answering Machine Detection, also playing a message for AM calls
  • Multiple campaigns and lead-lists are possible
  • Option of a drop timer with safe-harbor message for FTC compliance
  • Variable drop call percentage when dialing predictively for FTC compliance
  • System-wide and per-campaign DNC lists that can optionally be activated per campaign
  • All calls are logged and statuses of calls are logged as well as agent time breakdowns
  • Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
  • Agent phone login balancing and failover across multiple ViciDial servers
  • Several real-time and summary reports available
  • Real-time campaign display screens
  • 3rd party conferencing(with DTMF macros and number presets)
  • 3rd party blind call transfer
  • 3rd party conferencing with agent drop-off
  • Custom Music-On-Hold and agent alert sound for inbound calls
  • Estimated hold time, place in line, overflow queues and several other inbound-only features
  • Skills-based ranking and call routing per inbound group(queues) and campaign
  • Queue Prioritization per campaign and inbound group
  • Single agent call queueing
  • Ability to set user levels and permissions for certain features and campaigns
  • Ability for managers to listen-in on agent conversations
  • Ability for managers to enter conversations with agents and customers
  • Ability for managers to change the selected queues for an agent
  • Ability for agents to select a Pause Code when they are not active
  • Ability for agents to control volume levels and mute themselves
  • Ability for agents to view the statuses of other agents on the system
  • Ability for agents to view details for calls in queue that the agent is selected to take calls from
  • Ability for agents to select and click to take calls in queue from their agent screen
  • Agent shift enforcement by day and time, defined per user group
  • Full QueueMetrics-compatible call logging, inbound and outbound
  • Several Vtiger integration features: user-sync, account-sync, data interconnection
  • Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD)
  • Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
  • Lead import web-based API
  • Web-based data export utilities
  • Separate Time-clock application to track user work time
  • Web-based administration
  • DID, phone and carrier trunk provisioning through the web interface

Resellers Click Here

What our clients say

“I strongly believe in giving praise when it is due and therefore I would like to extend my gratitude to you and your team for your impeccable services and assistance during this past telecoms crisis. I have not come across another group with so much experience and knowledge in IP telecoms coupled with the tenacity to get our systems up and running in such a short time frame.”

Daniel Avinir

Technical Director, Solid Systems

"VAT IT has been using BizVoip’s Cloud and Onsite PBX service for over a year now and they have proved to be excellent in all respects. The entire process of replacing our previous telephone system was well thought out and professionally managed. Their technical expertise, excellent highly-available support, honesty and friendliness are a breath of fresh air.”

Francois Hildebrand

Infrastructure Lead, VAT IT

"We have been using the services of Bizvoip for a few years now and have always been completely satisfied with their performance. Their support, maintenance and services are exceptional. They are reasonably priced and always go the extra mile for us. It is with much enthusiasm that we recommend the services of Bizvoip.”

Attie Barnard

CEO, JNZ Group

"We’ve work with BizVoIP over that last couple of months. Frans and his team offers great client service in a timely fashion. They build personal relationships through a genuine interest in assisting with the optimisation of our telecommunication processes.

Werner Koegelenberg

IT & Systems Manager, OUTA

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