+278 7654 3210 / +272 111 00 222 info@bizvoip.co.za

Alerts and Notifications

All our notifications current and historic in one place

 

PLATFORM NOTIFICATIONS AVAILABLE:
VOIP | CLOUD PBX | BULK SMS | HOSTED ENVIRONMENT

Never Miss Important Alerts Again

BiZVoIP is geared for always-on mass telephony. We design and build our platforms to automatically overcome unpredictable failures. Please subscribe to our respective email notifications at the bottom of this page. Subscribed users are notified immediately as issues occur.

Planned network maintenance

Please note we will be performing a change as indicated below. Please, note this is a high impact change and downtime will be experienced during the change window.

Change Description: Move of network cables in Teraco
Justification: Move of Equipment
Impact: High (short intervals for the full duration of the change) 
Date: 16 August – 17 August
Duration:  21h00 – 04h00
Rollback Plan: Revert change
Change Prioritization: High

Our engineers will run various health checks on the platform to ensure all services and systems are available and accessible.

Please submit a ticket to support@bizvoip.co.za should you experience any NEW technical issues after the change.

VoIP Platform Alerts and Notification

Notification: VoIP Platform Number ports can no longer be scheduled for Friday evenings.

Due to the difficulty in resolving issues with ported numbers on weekends, we are no longer able to schedule number ports for Friday evenings. Any numbers to be ported will need to be scheduled for Monday - Thursday evenings. This is in line with how number porting...

Postponed: VoIP Platform Scheduled Maintenance

The upgrade procedure unfortunately had to be postpone due to unforeseen issues with the preparation procedure. A new upgrade window will be announced soon. All users are currently still on version MR60. New Scheduled Time: To be announced Affected Services: All...

Number porting freeze period

Dear Customer, Important information regarding number porting freeze period for the festive season. The porting department will be closed from 21 December 2018 and will resume duties on 9th of January 2019. Managed Ports: Last date of Submissions: 23rd of November...

Landline call issue

Calls to Landlines and some mobile numbers are failing due to a network issue between us and Telkom. Our engineers are working to resolve the issue as quickly as possible.

Resolved: Degraded calls to Vodacom

Degraded call quality to Vodacom has been resolved.

Degraded calls to Vodacom

We are experiencing degraded call quality to Vodacom. Our Engineers are attending to the problem, and we will update shortly.

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Cloud PBX Platform Alerts and Notification

Planned network maintenance

Please note we will be performing a change as indicated below. Please, note this is a high impact change and downtime will be experienced during the change window. Change Description: Move of network cables in Teraco Justification: Move of Equipment Impact: High...

Planned network maintenance

Please note we will be performing a change as indicated below: Change Description: Core Router configuration clean-up Justification: Enhancement  Impact: No impact during the change windowDate: 24/07/2019 - 25/07/2019 Duration:  21h00 - 00h30 Rollback Plan: Revert...

Planned Network Maintenance

Please note we will be performing a change as indicated below. Change Description: Core Router configuration cleanup  Justification: Enhancement  Impact: No impact is expected during the change windowDate: 18 July - 19 July Duration:  22h00 - 00h30 Rollback...

Planned Network maintenance

 We will be performing a change as indicated below. Change Description: Core Router configuration clean up  Justification: Enhancement  Impact: No impact is expected during the change window Duration:  22h00 - 00h30Date: 10/7/2019 - 11/7/2019 Rollback Plan: Revert...

Planned network maintenance

Please note we will be performing a change as indicated below. Change Description: Storage upgrade on core router Justification: Maintenance  Impact: No downtime expected during the change windowDate: 2/7/2019 - 3/7/2019 Duration:  22h00 - 00h30 Rollback Plan: Revert...

Planned network maintenance

Please note we will be performing a change as indicated below. Change Description:  Routing update on core routers Justification: Enhancement  Impact: No impact expected during the change window. Duration:  22h00 - 00h30Date: 11 June - 12 June Rollback Plan: Revert...

Planned network maintenance

Please note we will be performing a change as indicated below: Change Description: Routing upgrade on Vibe routers Justification: Enhancement  Impact: Intermittent connectivity can be expected during the change windowDate: 15/5/2019 - 16/5/2019 Duration:  21h00 -...

Planned Network Maintenance

Please note we will be performing a change as indicated below. Change Description: Hardware Installation   Justification: Enhancement  Impact: No impact expected during change window  Duration:  14h00 - 00h30Date: 2/5/2019 - 3/5/2019 Rollback Plan: Revert change...

Notification Inbound Call routing

 Please note there was a temporary inbound routing issue on our Cloud PBX platform. Please submit a ticket to support@bizvoip.co.za if you are still experiencing any issues.

Planned network maintenance

Please note we will be performing a change as indicated below. Change Description: Maintenance on hosted platform.Justification: Certificate updateImpact: Intermittent disruption of service on the following applications Touchpoint, Vision, InsightDuration: 15h00 -...

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Hosting and DC Alerts and Notification

Hosting Environment Maintenance

We will be upgrading our core routers on Sunday 15 April 2018. Outages of 1 minute can be expected between 2-3am. Justification: Update routers to latest firmware Rollback Plan: Revert to previous firmware We apologise for any inconvenience caused.  

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SMS Platform Alerts and Notification

No Bulk SMS Platform issues since inception

We have been running stable since the inception of our Bulk SMS platform. We will update you if anything changes. Thank you for your continued support.

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