Telephony Automation & Artificial Intelligence
Bizvoip is able to automate multiple aspects of telephony utilising modules like Text To Speech, Automatic Speech Recognition and a combination of algorithms and analytics to ultimately free up human and technology resources.
A.I.
Let Our Robots Speak To Your Clients
Artificial Intelligence is far from being intelligent however, Bizvoip is leading the journey for telephone call automation. The idea is simple, we use software to replace repetitive tasks that waste human time. A significant portion of Inbound and Outbound telephone calls can be automated by utilising A.I modules.
We can speak to callers in a human like voice, detect what they say in return, analyse and automate.
TTS
Text To Speech is a key component in Bizvoip’s telephony automation. It allows for reading out variable messages to callers, sounding like a human and not a robot.
ASR
Automated Speech Recognition is the inverse of TTS. It is used to transcribe human speech to text, which a computer can analyse and use to automate certain aspects of telephone conversations.
Analytics
Speech Analytics is a powerful post-conversation tool to identify and solve a host of typical call centre and industry problems. Get a deeper insight into 100% of the calls in your business.
Algorithms
The foundation of any artificial intelligence. Responsible for actual automation and resource saving decisions, to ultimately increase efficiency beyond human capabilities.
TTS
Text To Speech (ASR) is a key component in Bizvoip’s telephony automation. It allows for reading out variable messages to callers, sounding like a human and not a robot.
ASR
Automated Speech Recognition is the inverse of TTS. It is used to transcribe human speech to text, which a computer can analyse and use to automate certain aspects of telephone conversation.
Analytics
Speech Analytics is a powerful post conversation tool to identify and rectify a host of typical call centre and industry problems. Get a deeper insight into 100% of the calls in your business.
Algorithms
The foundation of any artificial intelligence. Responsible for actual automation and resource saving decisions, to ultimately increase efficiency beyond human capabilities.
Automate Telephony Call Flow
Save BIG on Human & Technology Resources
Telephony Automation
Bizvoip has developed multiple artificial modules to automate key areas in telephony. In most cases we look at the past to predict and automate the future. These automation modules are used in multiple configurations and in conjunction with each other to design bespoke solutions for our clients.
Inbound AI
Dynamic Voice
Read out variable messages in a telephone call with a human-like voice eg “your account is in arrears John”.
Route Calls
The caller requests support, but the account is in arrears. We intercept the call, play a message and divert to the accounts department instead.
Speak, Listen, Do
Listen
Callers can speak simple instructions eg: “I want to speak to John” or “put me through to support please”. Users can also speak simple answers eg yes/no questions.
Speak
Read out dynamic messages to callers using a human-like voice utilising text to speech.
Analyse & Evolve
Analyse
Algorithms are capable of understanding big data sets previously unintelligible to humans. Such data is vital to automation and realising greater efficiency.
Evolve
Learn from the past to improve the future. Automate the repetitive and free up human resources.
Speech Analytics
A new and exciting way to automate Quality Assurance, and a whole lot more
Compliance
Automated speech analytics will transcribe 100% of the account’s call recordings. Typical QA departments only cover 4% of actual telephone conversations, leaving much room for unidentified agent errors.
Identify
Speech analytics will identify previously undiscovered problem areas in telephone conversations, enabling the administrator to rectify problems which would otherwise never have been discovered.
Improve
Speech analytics will improve the overall conversation quality between agents and customers. As a result conversions are also increased to optimal levels. As a result cancellations also significantly decrease.
Analyse Conversations
Automate Compliance, Quality Assurance & Administrative Duties
Bizvoip speech analytics enables a world of features to automate compliance, quality assurance and administrative duties. Call recordings are transcribed to text and fed into the speech analytics AI. Typical clients require 20% less human resources when utilising Bizvoip’s Speech Analytics AI. Speech analytics does in minutes what humans can not do in months. Clients effectively save 50% on QA department human resources and cost, while processing all recordings, and not just a small percentage.
Immediate Benefits Of Using Speech Analytics
Save up to 60% on Human and Technical resources from day one.
- 60%
%
Process All Calls Automatically
%
QA All Calls Automatically
Get In Touch
Tell us about what you need and for how many users. Try to provide as much information as possible. We will be in touch as soon as humanly possible. If its urgent call us on the coolest number in SA: 0876543210, boom!
Resellers Click Here
What our clients say
