Telephony Automation & Artificial Intelligence

Bizvoip is able to automate multiple aspects of telephony utilising modules like Text To Speech, Automatic Speech Recognition and a combination of algorithms and analytics to ultimately free up human and technology resources. 

A.I.

Let Our Robots Speak To Your Clients

Artificial Intelligence is far from being intelligent however, Bizvoip is leading the journey for telephone call automation. The idea is simple, we use software to replace repetitive tasks that waste human time. A significant portion of Inbound and Outbound telephone calls can be automated by utilising A.I modules.

We can speak to callers in a human like voice, detect what they say in return, analyse and automate.

TTS

Text To Speech is a key component in Bizvoip’s telephony automation. It allows for reading out variable messages to callers, sounding like a human and not a robot. 

ASR

Automated Speech Recognition is the inverse of TTS. It is used to transcribe human speech to text, which a computer can analyse and use to automate certain aspects of telephone conversations.

Analytics

Speech Analytics is a powerful post-conversation tool to identify and solve a host of typical call centre and industry problems. Get a deeper insight into 100% of the calls in your business.

Algorithms

The foundation of any artificial intelligence. Responsible for actual automation and resource saving decisions, to ultimately increase efficiency beyond human capabilities. 

TTS

Text To Speech (ASR) is a key component in Bizvoip’s telephony automation. It allows for reading out variable messages to callers, sounding like a human and not a robot.

ASR

Automated Speech Recognition is the inverse of TTS. It is used to transcribe human speech to text, which a computer can analyse and use to automate certain aspects of telephone conversation.

Analytics

Speech Analytics is a powerful post conversation tool to identify and rectify a host of typical call centre and industry problems. Get a deeper insight into 100% of the calls in your business.

Algorithms

The foundation of any artificial intelligence. Responsible for actual automation and resource saving decisions, to ultimately increase efficiency beyond human capabilities. 

Automate Telephony Call Flow

Save BIG on Human & Technology Resources

Telephony Automation 

Bizvoip has developed multiple artificial modules to automate key areas in telephony. In most cases we look at the past to predict and automate the future. These automation modules are used in multiple configurations and in conjunction with each other to design bespoke solutions for our clients. 

Inbound AI

Dynamic Voice

Read out variable messages in a telephone call with a human-like voice eg “your account is in arrears John”.

Route Calls

The caller requests support, but the account is in arrears. We intercept the call, play a message and divert to the accounts department instead.

Speak, Listen, Do

Listen

Callers can speak simple instructions eg: “I want to speak to John” or “put me through to support please”. Users can also speak simple answers eg yes/no questions.

Speak

Read out dynamic messages to callers using a human-like voice utilising text to speech.

Analyse & Evolve

 Analyse

Algorithms are capable of understanding big data sets previously unintelligible to humans. Such data is vital to automation and realising greater efficiency.

Evolve

Learn from the past to improve the future. Automate the repetitive and free up human resources.

Speech Analytics

A new and exciting way to automate Quality Assurance, and a whole lot more

Compliance

Automated speech analytics will transcribe 100% of the account’s call recordings. Typical QA departments only cover 4% of actual telephone conversations, leaving much room for unidentified agent errors. 

Identify

Speech analytics will identify previously undiscovered problem areas in telephone conversations, enabling the administrator to rectify problems which would otherwise never have been discovered.

Improve

Speech analytics will improve the overall conversation quality between agents and customers. As a result conversions are also increased to optimal levels. As a result cancellations also significantly decrease. 

Analyse Conversations

Automate Compliance, Quality Assurance & Administrative Duties

Bizvoip speech analytics enables a world of features to automate compliance, quality assurance and administrative duties. Call recordings are transcribed to text and fed into the speech analytics AI. Typical clients require 20% less human resources when utilising Bizvoip’s Speech Analytics AI. Speech analytics does in minutes what humans can not do in months. Clients effectively save 50% on QA department human resources and cost, while processing all recordings, and not just a small percentage.

Immediate Benefits Of Using Speech Analytics

 

Save up to 60% on Human and Technical resources from day one.

  • 60% 60%

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Process All Calls Automatically

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QA All Calls Automatically

Get In Touch

Tell us about what you need and for how many users. Try to provide as much information as possible. We will be in touch as soon as humanly possible. If its urgent call us on the coolest number in SA: 0876543210, boom!

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What our clients say

"Bizvoip offers what is rare to find these days, the best customer service I have ever received. Professional staff that are always helpful and available. Their technology is extremely fast, reliable, and scalable. We have been growing together over the past 2 years and hopefully many more."

Ricky Silberman

Head of Data, 3Way Marketing

“I strongly believe in giving praise when it is due and therefore I would like to extend my gratitude to you and your team for your impeccable services and assistance during this past telecoms crisis. I have not come across another group with so much experience and knowledge in IP telecoms coupled with the tenacity to get our systems up and running in such a short time frame.”

Daniel Avinir

Technical Director, Solid Systems

"VAT IT has been using BizVoip’s Cloud and Onsite PBX service for over 2 years now and they have proved to be excellent in all respects. The entire process of replacing our previous telephone system was well thought out and professionally managed. Their technical expertise, excellent highly-available support, honesty and friendliness are a breath of fresh air.”

Francois Hildebrand

Infrastructure Lead, VAT IT

"We have been using the services of Bizvoip for many years now and have always been completely satisfied with their performance. Their support, maintenance and services are exceptional. They are reasonably priced and always go the extra mile for us. It is with much enthusiasm that we recommend the services of Bizvoip.”

Attie Barnard

CEO, JNZ Group

"We’ve work with BizVoIP over that last couple of months. Frans and his team offers great client service in a timely fashion. They build personal relationships through a genuine interest in assisting with the optimisation of our telecommunication processes.

Werner Koegelenberg

IT & Systems Manager, OUTA

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